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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Geonidas

March 21, 2025

5  out of  5
rating by Geonidas
"Anthony was the reason I chose and came back to state! Awesome service!"
We responded:
"Thank you, Geonidas, for sharing your experience! I'm happy to hear that Anthony's service made such a positive impact on your decision to choose us. We're here to assist you with any of your insurance needs, so feel free to reach out anytime!"
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Zarghoona Yousafzai

February 16, 2025

1  out of  5
rating by Zarghoona Yousafzai
"I am not satisfied with their services, they canceled my policy before, without any valid reason"
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destiny castro

December 2, 2024

5  out of  5
rating by destiny castro
"Damien was a gem to work with! He took care of me over the weekend for my brand new car. I appreciate the service and walking me through the coverage. Plus helping me save on my rate! Highly recommend!"
We responded:
"Damien is indeed a valuable member of our team, and I'm glad he could assist you. It's wonderful to know that he helped you understand your coverage and save on your rate. We truly appreciate your recommendation and look forward to being here for any future needs you may have!"
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Kayle Phillips

August 20, 2024

5  out of  5
rating by Kayle Phillips
"The staff is always super friendly and helpful. Huge shout out to Damien Garcia for great customer service! I always recommend this place to any friends/ family because of all the positive experiences I've had with this place."
We responded:
"Kayle, thank you for your kind words and for recommending our office to your friends and family. I'm happy to hear that Damien and the rest of our team have provided you with great customer service. We're always here to help with any of your insurance needs. - Mark Hileman - State Farm Insurance Agent, San Antonio, TX"
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Cinjoe Vidaurri

July 13, 2024

5  out of  5
rating by Cinjoe Vidaurri
"He helped me out on my insurance with 20% off."
We responded:
"Always glad to help with auto insurance"
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Maria Calderón

June 27, 2024

5  out of  5
rating by Maria Calderón
"Mi asesor Antony fue muy atento y paciente conmigo me ayudó mucho gracias a su paciencia y esmero logré asegurar mi vehículo porque me dio varias cotizaciones y pude escoger cuál de los beneficios de state farm me podrían servir para lo que yo puedo pagar mensualmente de nuevo gracias Antony por la ayuda que me brindaste y a escoger un buen seguro"
We responded:
"¡Muchas gracias por su comentario, Maria! Nos alegra saber que Antony fue muy atento y paciente contigo, y que le ayudó a asegurar su vehículo proporcionándote varias cotizaciones para que pudiera escoger la opción que mejor se ajustara a sus necesidades y presupuesto. Apreciamos mucho sus amables palabras y su confianza en nosotros. Si necesita más asistencia en el futuro, no dude en contactarnos. ¡De nuevo, gracias a usted y que tenga un excelente día! - Mark Hileman - State Farm Insurance Agent, San Antonio, TX"
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Carrie's Adventures

June 18, 2024

5  out of  5
rating by Carrie's Adventures
"Anthony helped me out so much today, he went over my account and helped me understand why my payment this month is how much it is. He took his time to look over, review my account and tell me why it is what it is. I truly appreciate his help today and also look forward to working with him in the future as well for my insurance needs."
We responded:
"Carrie, I'm ecstatic to hear that Anthony provided you with such thorough assistance and explanations regarding your account. We're pleased to have been able to help you understand your payment details and look forward to assisting you with all your insurance needs in the future! - Mark Hileman - State Farm Insurance Agent, San Antonio, TX"
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D Falcon

May 24, 2024

1  out of  5
rating by D Falcon
"I purchased a policy in November and paid 6 months in advance. My previous policy had cancelled and lapsed. I spoke to Chris on November 7th and asked him for a quote on a 6 month policy of the same vehicles plus renters insurance. He gave me a quote and I made sure it was for 6 months coverage, which it was, so I made the payment. In March they phoned my husband and said the renewal was coming up on my policy and without questioning, he paid 3 months instead of 6. We recently received another phone call from Nancy asking for the remaining 3 month balance. I finally began looking into my policy and noticed that 6 months had not passed when they began asking for payment in March. Finally spoke to Damien who informed me that on November 7th the company decided to reinstate instead of beginning a new policy so they paid 2 months back. So I actually only paid for 4 months of coverage. Damien stated that the company made that decision for me to keep loyalty discounts in the future!! Needless to say ....I am livid. Who would make that choice for me without my knowledge!? So now according to Damien, it's too late to correct anything and my only 2 choices are either pay or find another company to insure me. I didn't even mention the fact that in the past policy I had, they put an incorrect car. I had to fight them for a correction for months. Please beware of this agency !!! It's not worth the frustration. Take your business elsewhere."
We responded:
"I am sorry to hear that. Let me look into this Tuesday and see what was going on. Our clients always get emails and phone calls on renewals. I will reach out to you next week. "
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Johnny Gonzalez

May 3, 2024

5  out of  5
rating by Johnny Gonzalez
"Damien was phenomenal. He was helpful, patient, and informative. I highly recommend."
We responded:
"Johnny, thank you for your review and shoutout for Damien! We appreciate your recommendation."
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Ursula Garrison

April 25, 2024

5  out of  5
rating by Ursula Garrison
"Damian Garcia @ State Farm has always taken care of me and my family needs for home and auto protection. State Farm has the coverage I need. Damian Garcia and the agency have always been very attentive to my needs with quick responses and amazing knowledge of products and insurance. Highly recommend him and this agency"
We responded:
"Ursula, thank you for taking the time to leave us a review! Damian is a wonderful member of our team and we are so glad to hear he was able to assist with you and your family's home and auto insurance needs. We hope to continue serving your insurance needs for many years! - Mark Hileman - State Farm Insurance Agent"
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Nathalia Ramos

April 16, 2024

1  out of  5
rating by Nathalia Ramos
"I had a bad experience with this insurance company. If I can leave zero stars, I definitely would my husband and I went in person to get our insurance information and billing situated. We changed banks and needed our information updated, the gentleman that sits in the first desk to the left reassured us that all our information was correct and up to date. Come to find out nothing was ever updated and they were still using the bank information that was closed. We weren’t informed of anything up until they said our policy was going to get cancelled because the payments weren’t going through. This is a huge inconvenience for us, as we thought everything was taken care of and didn’t even get notified up until they want to close the policy. This insurance company should better communicate with their customers. I’m more upset because my husband and I took time off to go in person to set everything up and we were reassured everything was correct and up to date and come to find out nothing was updated correctly hence to why the payments never went through."
We responded:
"Nathalia I apologize for the confusion. The bank account was updated in February by my office. Because the bank account was updated after the draft date State Farm moved the bill one month out to prevent a lapse in coverage. The error was not created by my office. I would like to discuss this with you when you are available. Again I apologize for the inconvenience this has cause you."
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Terell D

October 16, 2023

5  out of  5
rating by Terell D
"I never thought I'd feel motivated to write a review for an insurance office but Mark was genuinely amazing! The care and time that he put into ensuring that I received the best possible coverage for my vehicle was greatly appreciated. As someone that has operated a business before, I always enjoy and recognize great customer service. I would highly recommend contacting Mark for a quote if you're in the market!"
We responded:
"Terell, thank you for the positive review. We are so glad to hear he was able to help you with your auto insurance needs. Contact us anytime if you need anything!"